Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at ironvekco@gmail.com for return instructions and the return address.

Returns sent without prior authorization will not be accepted.

Non-Returnable Items

For safety and hygiene reasons, used lighters, filled lighters, intentionally damaged items, or modified products are not eligible for return or refund.

Items showing signs of use, fuel filling, ignition residue, scratches, or alterations may be rejected.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@ironvekco.com so we can resolve the issue.

Exchanges

The fastest way to receive a different item is to return the original unused item after approval and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at ironvekco@gmail.com.